On this page: How to use it
For workspaces · How-to
Users
The people in the workspace: agents and managers.
In your console:
/console/usersHow to use it
- Invite an agent or a manager.
- Approve, suspend, or open someone to change their profile.
Common problems
An agent cannot take calls. Check approval, suspension, balance, training and Availability. The diagnose tools name the exact reason.