On this page: How to use it
For workspaces · How-to
Disputes
Agents ask for a call charge to be reviewed. You decide here.
In your console:
/console/disputesHow to use it
- Open a dispute and read the agent's reason.
- Each row shows the call's publisher. Select the caller number to open the call. Both need access to Call logs.
- Approve & refund accepts it and returns the charge. Reject turns it down.
- An assistant can only prepare the decision. It gives you a link to a confirm page here; you check it and press the button. A decision prepared this way never blocks the caller. The link works once and lasts 24 hours.
Common problems
The agent says they were charged and should not have been. Open the call, then decide the dispute. Do not decide from the agent's note alone.