Billing

How to use it

• Read the plan and the balance.
• Add money from this page. You sign the agreement here.
• Self-serve signup requires a card and a call-balance top-up paid today. The monthly fee is free during the trial; calls still use the balance. The default trial is seven days, and your signup page shows your actual terms and first-charge date.
• The signed signup agreement authorizes the monthly fee on the saved card at the trial end and each month after. A reminder arrives within two days before the first charge.
• Cancel the subscription here before the trial-end date and time to prevent the first monthly charge. Access then ends at the trial end.
• If the card declines, you get an invoice and an email, and the card is retried 1, 6, 24 and 48 hours after the first decline. If the last retry also declines, the workspace is locked. A trial's first monthly charge is retried at 1, 6 and 24 hours instead. With no saved card or no monthly authorization, you get an invoice and an email with a payment link, and the workspace is not locked.
• If monthly authorization is missing, use the Billing notice to authorize your own saved card; signing future monthly billing does not charge the monthly fee immediately. If a trial has ended, review and pay the outstanding invoice through its signed checkout. A reusable card is linked only when verified.
• A new signup whose payment returned no reusable card waits for support before its trial starts. Do not pay again; contact support to complete setup or review a refund.

Common problems

Calls stopped. The balance is empty, or the workspace is locked because the monthly charge still declined after its last retry. Add money, pay the open invoice, or pay the first month from Activation. A successful payment unlocks the workspace at once; calls already in progress are not cut off.

Automatic subscription setup

When available, Set up automatic subscription asks you to enter your card at checkout and sign the displayed schedule. The native plan renews every 30 days; any other plan renews each month on its billing day, the day of the month your first paid month started (a start on the 29th, 30th or 31st bills on the 28th). Billing shows the confirmed next charge date. During a remaining trial, no subscription fee is due at setup. If one invoice is overdue, checkout pays that invoice once and authorizes future renewals. Call-credit top-ups remain separate.

If setup is pending, continue the original checkout; do not open another. Contact support for a pending cancellation, a review message, or a fresh authorization after cancellation. A cancellation is complete only when the payment service confirms renewals have stopped.