InboundXWorkspace help

On this page: How to use it

For workspaces · How-to

Vocabulary

Words transcription should recognise for this workspace.

In your console: /console/settings/vocabulary

How to use it

  • Add the product words and the names you hear on calls.
  • Save.
  • Your assistant can create, edit, copy or delete a set and pick the default (create_vocabulary_set, update_vocabulary_set, copy_vocabulary_set, delete_vocabulary_set, set_default_vocabulary_set). It shows you the change first and saves only when you confirm.

Common problems

Transcripts miss a name. Add it here. It applies to calls after you save.

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