On this page: How to use it
For workspaces · How-to
Settings
The workspace's name, clock and the doors to the other settings.
In your console:
/console/settingsHow to use it
- Save the name and the time zone.
- In General, the owner or platform admin can allow one to three live campaigns per agent; managers can read the limit. The default is one. Agents must go offline before you reduce the limit below their current selection.
- Open the tab you need. Owner-only tabs are grey for a manager.
- Your assistant can change the name, time zone, maintenance banner and maintenance mode (
update_workspace_general,set_maintenance_banner,set_maintenance_mode), and the owner can change the live campaign limit (set_live_campaign_limit). It shows you the change first and saves only when you confirm.
Common problems
A tab will not open. It is owner-only and you are a manager.