InboundXWorkspace help

On this page: How to use it

For workspaces · How-to

Settings

The workspace's name, clock and the doors to the other settings.

In your console: /console/settings

How to use it

  • Save the name and the time zone.
  • In General, the owner or platform admin can allow one to three live campaigns per agent; managers can read the limit. The default is one. Agents must go offline before you reduce the limit below their current selection.
  • Open the tab you need. Owner-only tabs are grey for a manager.
  • Your assistant can change the name, time zone, maintenance banner and maintenance mode (update_workspace_general, set_maintenance_banner, set_maintenance_mode), and the owner can change the live campaign limit (set_live_campaign_limit). It shows you the change first and saves only when you confirm.

Common problems

A tab will not open. It is owner-only and you are a manager.

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