On this page: How to use it
For workspaces · How-to
Knowledge base
Notes your own support assistant should use, in your words.
In your console:
/console/settings/knowledge-baseHow to use it
- Add a section.
- Turn one off to hide it.
- Your assistant can save, turn off or review a section (
save_kb_section,disable_kb_section,review_kb_section). It shows you the change first and saves only when you confirm.
Common problems
The assistant ignores a note. The section is off, or the question is about the product rather than your note.