On this page: How to use it
For workspaces · How-to
Campaigns
The offers agents take calls for, including price, hours, states and criteria.
In your console:
/console/campaignsHow to use it
- Create a campaign and set a criteria set before you save. A campaign without criteria cannot bill.
- Pause it to stop new calls. Resume it to take them again.
- Add agents to the roster, then allow them under Availability.
- From an assistant connected under Settings → MCP you can also switch coverage between states and ZIP codes, replace or add to the ZIP list, edit internal notes and the opening script, and remove or restore a campaign. It shows you what will change first and does it only after you say yes. Remove waits until no call is live.
Common problems
Nobody can go live on it. It is off by default and nobody is allowed, or it is paused.