Send the call

Only send calls you won

Send a call only when the bid's status is reserved. A call that arrives with no bid held for it is turned away before anyone answers.

A reserved bid is not a guaranteed call. Your platform still decides where to send it.

Dial the address in the bid

Dial the sip_address from the bid exactly as it is. Use the address in each bid rather than one you saved.

The caller ID must be the caller

Keep the caller's own number as the caller ID when you transfer. We match the call to its bid by that number, so a call from your own number, or a hidden one, doesn't match.

A caller number is required. The first accepted ping holds that caller; a repeat ping cannot create a second hold.

Timing

The hold starts when we accept the ping, not on the post.

A bid holds an agent for 15 seconds by default. Your setup page shows the campaign’s hold. Send the call before the bid expires; repeat pings keep the same active reservation and do not extend it.

Send the call before the bid expires. A late call may fail; ping again for a fresh bid.

Can't transfer before the bid expires? See Transfer timing.

One caller, one call

Send each caller once. A caller who is already on a call with us, or already has a bid held, doesn't get a second agent. A repeat ping with the same call ID gets the same bid back.

Sending to a phone number instead

If your buyer gave you a phone number instead of a ping key, you don't ping: dial the number, with the caller's own number as the caller ID.