Terms of Service

InboundX ("InboundX," "we," "us") operates a business-to-business software platform for running inbound phone-call campaigns: campaign management, real-time call routing, browser-based agent seats, and wallet-based billing (the "Service"). These Terms of Service (the "Terms") are a binding agreement between InboundX and the business that opens or uses a workspace on the Service (the "Customer"). By creating, accessing, or using an account, you accept these Terms on behalf of the Customer you represent and confirm you have authority to do so.

The Service is for business use only. It is not offered to consumers, and you must be at least 18 years old to use it.

Access is by invitation: workspace administrators invite the people who need accounts, and each person sets their own password. You are responsible for keeping credentials confidential and for all activity under your workspace's accounts. Notify us promptly at support@inboundx.io if you suspect unauthorized access.

You agree not to use the Service, and not to permit anyone else to use it, to:

• place, route, or solicit calls in violation of applicable law, including telemarketing and consumer-protection law;
• send unsolicited communications of any kind, or use the platform to facilitate spam, robocall abuse, caller-ID spoofing, or deceptive traffic;
• record calls without the consent required by the law of every applicable jurisdiction;
• probe, disrupt, or circumvent the Service's security or billing;
• resell access to the Service except through features we provide for that purpose.

We may suspend or terminate access for violations. Suspected abuse can be reported to abuse@inboundx.io.

The Customer — not InboundX — decides which campaigns to run, which publishers send traffic, which buyers receive calls, and whether calls are recorded. The Customer is solely responsible for compliance of that activity with applicable law, including the U.S. Telephone Consumer Protection Act (TCPA), the FTC Telemarketing Sales Rule, do-not-call rules, and state call-recording consent laws (including two-party-consent states). Where call recording is enabled, the Customer must ensure every participant has given any legally required consent before or at the start of the recording.

The Customer is responsible for the conduct of the publishers, buyers, and agents it connects to its workspace.

The Service uses prepaid wallets recorded in an append-only ledger, in integer US cents. Platform charges may include per-minute usage fees, a recurring platform fee, and pass-through costs for phone numbers, at the rates agreed for your workspace. When a workspace's prepaid balance is exhausted, call routing may pause until the balance is topped up. Charges for completed, qualified calls are non-refundable except where required by law or expressly agreed; wallet top-up errors and disputed charges can be raised with support@inboundx.io and are resolved against the ledger and audit records.

Payments to InboundX are processed by third-party payment processors. Customers may also connect their own payment-processor accounts (for example Stripe or Whop) to collect funds from their own buyers; those funds flow through the Customer's own processor account, and the agreement for that processing is between the Customer and its processor. Amounts a Customer owes to its publishers are tracked in the ledger but settled by the Customer outside the Service.

The Customer retains its rights in the data it brings to the Service — campaign configurations, contact details of its team, call logs, and recordings. You grant us the rights needed to host, process, transmit, and display that data to operate the Service. Our handling of personal data is described in the Privacy Policy.

The Service, including its software, design, and documentation, is owned by InboundX and its licensors. These Terms grant a limited, non-exclusive, non-transferable right to use the Service for the Customer's business during the term. White-label features let a Customer present its workspace under its own brand; that does not transfer ownership of the underlying platform.

We may suspend or terminate a workspace for material breach of these Terms, unlawful activity, non-payment, or risk to the platform or other customers. Where practical we will notify you and give you a chance to cure. On termination, ledger and audit records are retained as described in the Privacy Policy, and remaining prepaid balances are handled according to the billing arrangement for your workspace.

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Telephone networks, carriers, and payment processors are outside our control; we do not warrant uninterrupted or error-free operation.

To the fullest extent permitted by law: neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue; and InboundX's total liability arising out of or related to the Service is capped at the amounts the Customer paid to InboundX for the Service in the twelve months before the event giving rise to liability. Nothing in these Terms limits liability that cannot be limited by law.

The Customer will defend and indemnify InboundX against third-party claims arising from the Customer's campaigns and call traffic, including claims under telemarketing, call-recording, or consumer-protection law, except to the extent caused by InboundX's breach of these Terms.

We may update the Service and these Terms. For material changes to the Terms we will give notice (for example by email to workspace administrators or a notice in the Service) before the changes take effect. Continued use after the effective date is acceptance of the updated Terms.

These Terms are governed by the law of the jurisdiction in which the InboundX operating entity is established, without regard to conflict-of-laws rules. We are in the process of completing the entity's registration; this section will be updated with the named jurisdiction, and until then mandatory consumer and business protections of your own jurisdiction are unaffected. The parties will attempt in good faith to resolve disputes informally before pursuing formal proceedings.

Questions about these Terms: support@inboundx.io.